FREQUENTLY ASKED QUESTIONS
Everything You Need to Know
Have a question? Want to know a bit more about our products, our company, or our brands? To help you get your answers quickly, we’ve compiled a list of some of the most popular questions we’ve received from customers, accompanied by our thorough answers. Can’t find what you’re looking for? Get in touch with us and we’ll be happy to assist you.
HELP! I MADE A CUSTOM ORDER AND MADE A SPELLING ERROR!
STEP 1) DON'T PANIC!
STEP 2) Email us within 24 hours of purchasing and we will be able to catch it before it enters production.
Once the order reaches the production stage we are unable to make any changes. You will have to place another order with corrected spelling. Customer service is our passion. If you show kindness in your email, we may be inclined to offer discounts /points to ensure your overall satisfaction. For full detail on return/exchanges, please see our store policies.
DO YOU OFFER GIFT CARDS?
While we do not offer Gift Cards at this time, we do offer a loyalty program. Sign up with your email and receive 25 points. Each dollar you spend earns you 1 point. You may turn in your points for various levels of rewards. The first tier starts at 75 points, traded in for $10 off your order. For full details, sign up for the loyalty program with your email address.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept debit, most major credit cards, as well as Apple Pay.